STOCK FURNITURE
PAYMENT IS REQUIRED IN FULL FOR IN-STOCK ITEMS. FOR OUT-OF-STOCK ITEMS, WE REQUIRE A 50% DEPOSIT TO RESERVE INCOMING STOCK AND FULL PAYMENT OF THE BALANCE PRIOR TO SCHEDULING DELIVERY (OR PICKUP OF ELIGIBLE ITEMS). YOU MAY CANCEL YOUR STOCK ORDER WITHIN 20 DAYS OF PLACING THE ORDER AND REQUEST A FULL REFUND. IF THE STOCK ORDER IS CANCELLED AFTER THE 20 DAY PERIOD BUT PRIOR TO DELIVERY OR PICK UP THE CLIENT IS ELIGIBLE FOR 50% REFUND OF THE GIVEN DEPOSIT. IF THE STOCK ITEM ARRIVES WITH A MANUFACTURING DEFECT OR DAMAGE CAUSED DURING TRANSIT, WE WILL REPAIR OR REPLACE THE DEFECTIVE OR DAMAGED AREA. IF THAT IS NOT POSSIBLE, WE WILL ARRANGE AN EXCHANGE, CREDIT OR REFUND. WE RESERVE THE RIGHT TO DETERMINE THE BEST COURSE OF ACTION. IN CASE THE STOCK ITEM ARRIVES WITH A MANUFACTURING DEFECT AND/OR DAMAGED, YOU MUST CONTACT US WITHIN 7 DAYS OF YOUR DELIVERY OR PICKUP TO ARRANGE A RETURN. ALL ITEMS WILL BE INSPECTED UPON RETURN, REPAIRED AND/OR EXCHANGED WITHIN THIRTY DAYS OF THE RETURN. IF A CREDIT OR REFUND IS DETERMINED AS THE BEST COURSE OF ACTION IT WILL BE DONE WITHIN 40 DAYS OF THE RETURN.
PROOF OF PURCHASE IS REQUIRED TO ISSUE AN APPROPRIATE EXCHANGE, CREDIT OR REFUND.

CUSTOM MADE FURNITURE
THESE SPECIAL-ORDER ITEMS ARE MADE TO YOUR INDIVIDUAL SPECIFICATIONS; THEREFORE, WE CANNOT ACCEPT RETURNS OR EXCHANGES. WE REQUIRE A 50% DEPOSIT FOR CUSTOM MADE FURNITURE, PAYABLE UPON PLACING THE ORDER. THE BALANCE MUST BE PAID IN FULL PRIOR TO SCHEDULING DELIVERY OR PICKUP. IF A CUSTOM MADE ITEM ARRIVES WITH A MANUFACTURING DEFECT OR DAMAGE CAUSED DURING TRANSIT, WE WILL REPAIR OR REPLACE THE DEFECTIVE OR DAMAGED AREA. IF THAT IS NOT POSSIBLE, WE WILL ARRANGE AN EXCHANGE. WE RESERVE THE RIGHT TO DETERMINE THE BEST COURSE OF ACTION.

ARCHITECTURAL AND INTERIOR DESIGN SERVICES

TO INITIATE ANY ARCHITECTURAL OR INTERIOR DESIGN PROJECT, A NON-REFUNDABLE DEPOSIT IS REQUIRED. THIS DEPOSIT SECURES YOUR PLACE IN OUR SCHEDULE AND ALLOWS US TO ALLOCATE DEDICATED TIME, RESOURCES AND CREATIVE DIRECTION TO YOUR PROJECT FROM THE OUTSET.

DUE TO THE NATURE OF OUR WORK, WHICH BEGINS IMMEDIATELY UPON CONFIRMATION, AND THE NECESSITY TO DECLINE OTHER COMMISSIONS TO HONOR YOUR TIMELINE, ALL DEPOSITS ARE STRICTLY NON-REFUNDABLE. THIS POLICY ENSURES FAIRNESS AND CLARITY FOR BOTH PARTIES AND REFLECTS THE VALUE OF THE TIME AND EXPERTISE COMMITTED.